COVID-19 Policy

Currently, the United Kingdom is experiencing a public health emergency as a result of the COVID-19 pandemic. Therefore it is essential for all businesses to implement a range of measures to keep everyone safe. The health and wellbeing of our customers and colleagues is our highest priority.

At Glowlia, we are fully operational under the under the rules, regulations and public health advice from the government authority regarding COVID-19. We have implemented a COVID-19 risk management strategy to address the risks associated with production during the pandemic. This risk management strategy ensures that related risks have been identified and control measures are been implemented in accordance to public health legislation.

We will continue to ensure our high standards of hygiene are maintained and monitored. We do this by completing a number of risk management activities, such as;

Regularly cleaning all working areas with a viral disinfectant, including our warehouse, production room and office. Cleaning is completed in accordance with the World Health Organisation guidelines
Wearing protective masks and gloves at all times
Installing hand-sanitiser stations throughout our working areas which are used frequently by our team

Due to COVID-19 and the health risks associated with returning packages and products we are unable to accept returns or exchanges of Glowlia products unless the goods are faulty. This does not in any way affect your statutory rights.

Our products are sent through Royal Mail and as such, their COVID-19 policy requires that deliveries are done so in a contactless basis. This means that they will not hand over hand-held devices to customers to capture a signature. Instead, they will log the name of the person accepting the item and sign for your parcel on your behalf.

There may be some delays with Royal Mail in relation to their normal delivery times due to the pandemic. We will continue to monitor our delivery times with Royal Mail and will update our website should there be any significant changes.

We will continue to monitor and respond accordingly to the COVID-19 rules, regulations and public health advice provided by country and local authorities. Glowlia will continue to remain open for business, and we want to thank you for your consistent support throughout this pandemic. Please follow us on social media (https://www.instagram.com/glowliaskin, https://twitter.com/GlowliaSkin, https://www.facebook.com/glowliaskin) for further updates.

Should you need to contact our team regarding our COVID-19 policy, please email us via hello@glowlia.com.